Returns & Exchanges
We want you to love your Sand Cloud gear as much as we do, which is why we offer a 30-day window for returns and exchanges on all unwashed and unused items. Our goal is to ensure you are completely satisfied with your sustainable fashion and beach essentials.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Choose Your Option
Select the items you wish to return or exchange and indicate the reason for the request to receive your prepaid shipping label.
Pack and Ship
Securely pack your items in their original packaging, attach the provided shipping label, and drop it off at any authorized carrier location.
Refund Processing
Once our warehouse receives and inspects your return, we will process your refund or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing